Ridgeview Terrace of Life Care, a skilled nursing and rehab center in Rutledge, Tennessee, recently received the 2014 Silver Achievement in Quality Award from the American Health Care Association and National Center for Assisted Living.


Ridgeview Terrace of Life Care was the only organization in Tennessee to receive this level of recognition this year and one of only 77 organizations nationwide to do so. It is the third Life Care Centers of America facility to earn the Silver Quality Award.


"Karen Bourgeois and her staff at Ridgeview Terrace of Life Care have a passion for customer service that drives them to be continually raising the bar for performance excellence," said Beecher Hunter, Life Care president. "This Silver Award attests to national recognition of their efforts, and we are very proud of them."


Karen Bourgeois, senior executive director at Ridgeview Terrace of Life Care, shared that her facility submitted a 20-page application for the award. It highlighted outcomes in nursing care, rehab services, customer satisfaction, annual state survey results, employee turnover and safety.


"Our facility quality improvement team is focused on continually enhancing our programs and services," Bourgeois shared. "We carefully track each area of care and work with our associates, patients and medical staff to ensure we achieve superior results."


"Ridgeview Terrace of Life Care has achieved a significant milestone on its quality journey by successfully applying the rigorous standards of this program," said Ed McMahon, chair of the AHCA/NCAL National Quality Award Board of Overseers.


Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the criteria of the Baldrige Performance Excellence Program. The program assists providers of long term and post-acute care services in achieving their performance excellence goals.


The program has three levels: Bronze, Silver and Gold. Facilities begin at the Bronze level and must earn an award at each level before applying for the next.


The award will be formally presented during AHCA/NCAL's annual meeting Oct. 5 - 8 in Washington, D.C.